Refund & Cancellation Policy
We want every learner to feel confident in their investment. Here's exactly what you can expect — clear, transparent, no surprises.
Overview
At IDT we want every learner to feel confident in their investment. If a student discovers within the first 15 calendar days that the course is not right for them, they may be eligible for a refund — provided the eligibility conditions below are met.
This policy applies to all courses offered at the Institute of Digital Technology, Okara, and is designed to be fair, transparent, and easy to understand. Please read each section carefully before enrolling.
Eligibility for a Refund
All four conditions below must be satisfied simultaneously. A refund request that fails even one condition will not be approved.
Important: Students who miss even one class in the first 15 days, arrive more than 15 minutes late to any session, or fail to submit required tasks will not qualify for a refund under any circumstances.
Non-Refundable Situations
We cannot issue a refund in any of the following circumstances, regardless of the reason provided:
How to Request a Refund
Follow these steps to submit your refund request. Incomplete or late submissions cannot be considered.
Submit Your Request
Email accounts@idt.com.pk or submit the Refund Request Form inside your student portal. Include your full name, course title, date of first class, and a brief reason for the request.
Records Review
IDT's Accounts Team will verify your attendance records, sign-in sheets or session logs, and coursework submissions against the eligibility criteria.
Decision & Confirmation
A decision and written confirmation will be sent to you within 7 business days of your request being received.
Refund Processed
Approved refunds are processed to the original payment method within 10–15 business days. Bank processing times may vary beyond this window.
Refund Amounts
The amount refunded depends on your enrolment payment plan. In all cases, an admission processing fee is deducted.
Monthly Fee Payment
If you cancel within the eligible 15-day window, your monthly payment will be refunded after deducting the admission processing fee.
Three-Month Advance Payment
If you cancel, we deduct the Rs. 2,500 processing fee plus charges for the classes you already attended (billed at the regular monthly rate). The remaining balance is refunded.
Please note: Once your fee is paid, it is not fully refundable. At least Rs. 2,500 will always be deducted as an admission processing charge. No additional fees will be charged beyond what is explicitly stated at the time of enrolment. Bank or card processing charges are outside IDT's control and are non-refundable.
Course Postponement & Transfers
If a refund isn't the right option for you, IDT offers flexible alternatives to help you stay on track.
Batch Deferral
If you are suddenly unable to continue, you may defer your enrolment to the next available batch — once, free of charge — subject to seat availability. No penalty, no extra cost.
Course Transfer
Transfers to a different IDT course must be requested within the same 15-day window and will be evaluated case-by-case by our Accounts Team.
Policy Updates
We Reserve the Right to Amend This Policy
IDT may update this Refund & Cancellation Policy to comply with changes in local regulations or institutional guidelines. Any updates will be posted at idt.com.pk and emailed to all currently enrolled students. Continued enrolment after an update constitutes acceptance of the revised policy.
We're Here to Help
Our team is available Monday–Friday, 9 AM–6 PM (PKT). Reach out before enrolling — we're happy to walk you through everything.